At GENTORIY LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns process as outlined below.
1. Return Eligibility
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition: unworn, unwashed, and with all original tags attached.
- Final sale items, gift cards, and items marked as non-returnable cannot be returned.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Email us at [email protected] with your order number and the reason for the return.
- Our customer service team will provide you with a return authorization and instructions on how to proceed.
3. Shipping for Returns
- Customers are responsible for the return shipping costs unless the item is defective or an error was made on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.
4. Processing Your Return
Once we receive your returned item, we will inspect it and process your refund or exchange within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order for the desired item. Follow the return process above for returning the original item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will provide instructions for returning the item and will cover the shipping costs for the return.
7. Contact Us
If you have any questions or concerns regarding our Returns Policy, please reach out to us:
- Email: [email protected]
- Phone: +1 832 518 9526
- Address: 7485 Spring Blossom Dr Mentor OH 44060 US
Thank you for shopping with GENTORIY LLC! We appreciate your business and are here to assist you.