Thank you for choosing GENTORIY LLC! We are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below for important information regarding your order.
1. Processing Time
- Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or promotional events.
2. Shipping Methods
We offer several shipping options to meet your needs:
- Standard Shipping: Delivery typically within 5-7 business days.
- Expedited Shipping: Delivery typically within 2-3 business days.
- Express Shipping: Delivery typically within 1-2 business days.
Shipping costs are calculated at checkout based on the shipping method selected and the delivery location.
3. Tracking Your Order
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
4. Shipping Restrictions
Currently, we only ship within the United States. We do not ship to P.O. Boxes or military addresses (APO/FPO).
5. Damaged or Lost Packages
If your package is lost or damaged during shipping, please contact us at [email protected] within 48 hours of the expected delivery date. We will work with you to resolve the issue.
6. International Shipping
At this time, GENTORIY LLC does not offer international shipping. We appreciate your understanding and hope to expand our shipping options in the future.
7. Contact Us
If you have any questions regarding our shipping policy or your order, please don’t hesitate to reach out:
- Email: [email protected]
- Phone: +1 832 518 9526
- Address: 7485 Spring Blossom Dr Mentor OH 44060 US
Thank you for shopping with GENTORIY LLC! We appreciate your support and look forward to serving you.